Service Contract Sales Specialist

Service Contract Sales Specialist

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

If you thrive working in the Services field and you are obsessed with user satisfaction, this is the position for you! One of Technogym's goals is "Satisfying 100% of our customers and end-users." Our Services teams are always aiming to improve their service performance, to provide the best fitness experience anywhere. We are looking for an energetic Service Contract Sales Specialist. In this role, you will be responsible for organizing all local service contract sales procedures and ensuring customer satisfaction through the accuracy of the contracts & proposals. You will play a crucial role in identifying opportunities for (up)selling contracts and defining new service products.

Your Impact

• Achieve sales, discount and DSO targets (Cash-in) related to new and renewed service contract business
• Manage service contract sales activities on equipment going out of warranty and with contracts due to expire
• Manage opportunities through all steps of the process
• Resolve invoicing queries to enable cash collection of overdue payments
• Ensure customer retention for existing service contracts
• Data and system management
• Provide proactive support to the Field Sales workforce

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years' experience in a similar role
• Bachelor's or Master's Degree
• Fluency in English
• Experience in multinational companies with a matrix organization
• Ability to manage clients' requests
• Knowledge of ERP systems and database functionalities – SAP/Salesforce/ServiceMax would be a plus
• Experience in managing service contract terms and conditions
• Knowledge of after-sales activities, warranty costs and related management skills
• Experience in managing client requests and complaints
• Knowledge of sales and negotiation techniques

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any other characteristic protected under applicable law.