Customer Service Representative - Tappan, New York

Customer Service Representative

Pronto – A Tech24 Company

Location: Tappan, New York

Compensation Range: $19-$23/hr

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Position Summary

As part of the Pronto team and broader Tech24 network, the customer service representative is the first point of contact for our customers and a critical part of our service operations team. This role supports technicians, dispatch, and leadership by coordinating service requests, communicating with customers, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in delivering exceptional customer service experience while helping keep field operations running smoothly.

Key Responsibilities

• Accept and Respond to Customer Service Requests Manage customer inquiries and service requests via phone and email, providing information and assistance with scheduling, rescheduling, and confirming appointments as needed.
• Transcribe Technician Work Orders Review and refine written work orders from technicians, translating technical details into clear, easily understood work order invoices for customers.
• Manage Email Communications Facilitate extensive email correspondence with both employees and customers, maintaining professionalism and clarity in all communications.
• Update and Maintain Customer Records Document and update customer profiles in the system, ensuring all interactions and service details are accurately recorded.
• Utilize Work Order System Gain proficiency in our work order management system to efficiently process and track service requests.
• Process Payments in QuickBooks Online Record and process customer payments in QuickBooks Online, ensuring accuracy in billing and account updates.

Qualifications

• 1-3 years of customer service or administrative experience (service industry experience preferred)
• Strong communication skills - both verbal and written
• Excellent organizational and multitasking abilities
• Ability to prioritize in a fast-paced environment
• Comfortable working with service software, Microsoft Office, and data entry systems
• Team-oriented mindset with a proactive, problem-solving attitude

Compensation Transparency

The advertised pay range for this position is $19-$23 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.