Enterprise Solution Engineer

Senior Solutions Engineer

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Senior Solutions Engineer, you will act as a technical expert and trusted advisor, connecting TeamViewer's sales team with enterprise customers. Your focus will be on demonstrating and delivering value through TeamViewer's solutions in DEX, Remote connectivity, End Point Management, Observability, and Automation.

Technical Expertise & Product Demonstrations:

• Become a subject matter expert on our DEX, remote connectivity and remote management product portfolio.
• Conduct engaging and informative product demonstrations, webinars, and presentations to potential clients, both in person and virtually.
• Tailor demonstrations to address specific customer requirements and pain points.
• Clearly articulate the technical value proposition and business benefits of our solutions.
• Strategic Differentiation and Competitive Positioning of Product Capabilities

Requirements Gathering & Solution Design:

• Collaborate with the sales team to understand customer needs and technical requirements.
• Conduct thorough discovery sessions to identify customer challenges and objectives.
• Design and propose tailored solutions that address customer needs and leverage our product capabilities.
• Develop detailed Solution proposals and statements of work (SOWs).

RFx Response:

• Answer technical sections of RFI/RFP/RFQ documents.
• Ensure that the answers are accurate, complete and compelling.

Proof of Value / Concept (POV/C) & Pilot Management:

• Design, implement, and manage POVs and pilot programs to demonstrate the effectiveness of our solutions in customer environments.
• Provide technical guidance and support during POV/Cs and pilots.
• Analyze POV results and provide recommendations to customers.

Value Assessment

• Conduct Value Assessments and engage in Value Consulting to quantify ROI, TCO reduction, productivity improvements, and operational efficiencies.
• Build executive-level business cases highlighting measurable impact on IT operations and employee experience.
• Translate technical capabilities into financial and operational value narratives for CxO stakeholders.

Requirements

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field or equivalent work experience in similar role.
• Minimum of 10 years of work experience with at least 8 years of experience in technical selling such as Solutions Consultant, Pre-sales Engineer role or Technical Product Manager role or Technical Support/IT administration role.
• Experience in selling SaaS Applications, DEX, UEM / Endpoint Management Solutions, Asset Management, Observability, Remote Connectivity, ITSM platforms.
• Experience in DEX platforms or End point Management will be an added advantage.
• Fair knowledge in at least few of the following: SAML, Scripting, Networking, Operating systems, Active Directory, virtualization, Security Protocols, Cloud computing
• Well versed with Sales Cycle, Pre Sales processes, Project and process management.
• Experience working with SIs, MSPs, GSIs, and channel partners.
• Familiarity with ITIL, ITSM workflows, and digital workplace transformation programs.
• Certifications in related platforms (e.g., Microsoft Endpoint Manager, Jamf, VMware Workspace ONE, ITIL, data analytics).

What We Offer

• Onsite onboarding in our Adelaide office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Access to Corporate Benefits platform with many discounts
• Regular team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.