Service Delivery Coordinator

Service Delivery Coordinator

We're looking for a Service Delivery Coordinator to keep our IT service desk running smoothly. In this role, you'll manage ticket flow, coordinate technician schedules, and ensure issues are resolved quickly and accurately. You'll be the hub between clients, technicians, and vendors—making sure communication stays clear, SLAs are met, and customer satisfaction stays high.

Benefits

Opportunities for career advancement, professional development and certification reimbursement, paid time off and holidays, retirement savings plan with company match, comprehensive health, dental, and vision insurance, competitive salary and performance-based bonuses.

What You'll Do

• Review, triage, and assign service tickets to the right technicians
• Coordinate scheduling of onsite and remote support
• Monitor ticket progress and escalate when needed
• Ensure accurate documentation in our systems (Autotask, ITGlue, RMM)
• Track service metrics like SLA compliance, ticket quality, and resolution times
• Communicate with clients and internal teams to keep issues moving forward

What We're Looking For

• Experience in IT service coordination or help desk operations (MSP experience a plus)
• Strong interpersonal, organizational and communication skills
• Must have a service-oriented mindset
• Excellent organizational, analytical, and problem-solving skills; detail-oriented
• Ability to work independently and proactively in a dynamic and fast-paced environment
• Familiarity with PSA tools (Autotask), documentation systems, and RMM platforms
• Ability to manage multiple priorities in a fast-paced environment
• ITIL certification a bonus

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Our growth isn't measured in numbers, it's an investment in aligning with the best talent.

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.