Entry Level Help Desk Support Technician

Entry-Level Help Desk Support Technician

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment.

The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.

This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.

Essential Duties & Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and remote support tools
• Troubleshoot common workstation, application, printer, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform basic user account tasks such as password resets, MFA assistance, and new user setup
• Install, configure, and support Windows and macOS workstations
• Assist with device onboarding, imaging, and endpoint security deployment
• Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
• Escalate advanced or unresolved issues according to TeamLogic IT standards
• Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
• Assist senior technicians with networking tasks as assigned
• Properly document and escalate complex network issues
• Assist with endpoint patching, antivirus alerts, and security hygiene tasks
• Follow TeamLogic IT security policies and client compliance requirements
• Support vulnerability remediation activities under supervision
• Accurately document all work performed in Autotask PSA
• Maintain asset and configuration records
• Contribute to internal documentation and knowledge base articles
• Adhere to SLAs, change management, and operational procedures
• Work closely with senior technicians and engineers
• Participate in training, onboarding, and professional development
• Support continuous service improvement initiatives

Required Qualifications

• 0–2 years of professional, academic, or internship experience in information technology
• Foundational knowledge of: Windows operating systems, Microsoft 365 applications, basic networking concepts (TCP/IP, DNS, DHCP), strong customer service skills and professional communication abilities, ability to follow documented procedures and manage multiple priorities, willingness to learn and grow in a structured MSP environment
• Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
• Valid driver's license and reliable local transportation

Preferred Qualifications

• Prior help desk or MSP experience
• Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
• Entry-level certifications
• Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
• Military or veteran experience is a plus

Career Growth This role is an entry point into TeamLogic IT's technical career path, with advancement opportunities into: Level 2 Service Desk Technician, Systems Administrator, Network or Security Engineering roles. Advancement is based on performance, technical growth, and certification achievement.

Flexible work from home options available.

Compensation: $35,000.00 - $50,000.00 per year

Our growth isn't measured in numbers, it's an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.