Sales Process Design & Improvement Manager

Process Design & Improvement Manager

At Team Global Express (TGE), we're not just moving freight—we're moving the industry forward. Our Sales Operations team is the powerhouse behind our success, driving smarter processes, leveraging technology, and creating seamless experiences for our customers.

As our Process Design & Improvement Manager, you'll be the architect of smarter, faster, and more customer focused ways of working. You'll lead the charge in designing and optimising processes that boost efficiency, elevate customer experience, and deliver real commercial impact. From big-picture strategy to hands-on delivery, you'll own the entire process lifecycle: turning ideas into reality and driving continuous improvement that keeps us ahead of the curve.

What You'll Do

• Own the process lifecycle—from ideation to implementation and continuous improvement.
• Design customer-centric, scalable processes across Sales, Service, Operations, and Implementation.
• Partner with Product, Innovation, and Onboarding teams to embed robust processes into new solutions.
• Deliver process improvement projects that enhance efficiency and customer experience.
• Drive automation and simplification to reduce admin and speed up delivery.
• Collaborate with stakeholders across Sales, IT, Legal, Finance, and Operations to make change happen.

What You'll Bring

• Strong leadership and stakeholder engagement skills.
• Proven experience in process design, project delivery, and change management.
• Advanced proficiency in Salesforce, Visio, Excel, and project planning tools.
• Analytical mindset with the ability to turn data into actionable insights.
• Organised, proactive, and detail-oriented—able to juggle multiple priorities in a fast-paced environment.

Bonus Points For:

• Qualifications in Business, Logistics, Sales, or Marketing
• 6 sigma green belt- nice to have
• 5+ years in process improvement, project management, or sales operations
• Experience delivering measurable improvements in customer experience and operational efficiency

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.