Customer Service Representative

Fixed-Term Contract - 1 Year | Monday to Friday | Altona North, VIC

Join an industry leader transforming logistics across Australia!

About the Role

Team Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North on a 1-year fixed term contract. This is a fantastic opportunity for someone who thrives in a fast-paced environment and loves solving problems while delivering an exceptional customer experience.

As the first point of contact for our clients, you will play a crucial role in ensuring we maintain our reputation for service excellence.

Key Responsibilities

• Deliver consistent, professional customer support via phone and email
• Track and manage freight consignments to minimise delivery failures
• Prepare and process consignment notes, scanning, and proof of delivery documents
• Proactively communicate with customers regarding any service issues or delivery delays
• Conduct customer training for TGE online platforms
• Investigate and resolve service exceptions in a timely manner
• Record and update incidents and resolutions in our internal systems
• Collaborate with operations and dispatch teams to ensure smooth service delivery

What You'll Bring

• Strong verbal and written communication skills
• Previous experience in customer service or logistics (preferred)
• Calm and professional manner when dealing with difficult situations
• Confidence in navigating multiple systems to retrieve and verify information
• High level of attention to detail and accuracy
• A positive attitude and team-first mindset
• Ability to multitask and prioritise effectively under pressure

Why Join Us?

Competitive salary Supportive and friendly team culture National organisation with opportunities for growth Be part of a transformation journey in one of Australia's leading logistics providers

About Team Global Express

Team Global Express is reinventing transport and logistics across Australia. We're building a new culture, a new standard, and a new way forward. Join us as we continue to shape the future of freight and logistics.

Apply Now

If you're ready to take the next step in your customer service career and want to make a real difference in a company that values your contribution, click 'Apply' now and become part of the Team Global Express journey.