Support Analyst N1 (analista De Suporte N1)

Technical Support Specialist

Atender solicitações via telefone, e-mail e sistema de chamados; Realizar diagnóstico e troubleshooting de incidentes técnicos; Garantir o cumprimento dos SLAs e acompanhar a evolução dos chamados de sua fila de trabalho; Conduir War Rooms e conferências técnicas para resolução colaborativa de incidentes críticos; Efetuar o escalonamento de chamados para o Nível 2 quando necessário, assegurando o repasse completo das informações; Registrar detalhadamente todas as ações, comunicações e atualizações no sistema de tickets; Apoiar o monitoramento de ambientes e soluções de Segurança da Informação; Contribuir para a documentação de procedimentos operacionais e melhoria contínua dos processos de suporte.

Ensino superior completo ou cursando em Redes de Computadores, Tecnologia da Informação ou áreas correlatas; Desejável Inglês intermediário/avançado; Experiência com ferramentas de monitoramento (ex: Zabbix, Grafana); Conhecimento dos processos ITIL; Desejável: Experiência com ferramentas SIEM (ex: FortiSIEM, Splunk); Desejável: Conhecimento básico em Cloud (Azure, AWS ou GCP).

Modelo de trabalho híbrido; 07h às 19h - Escala 12x36; São Paulo - SP.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!