Technical Support Engineer

Technical Support Engineer

Apptium, a TD SYNNEX company, is looking for a Technical Support Engineer. The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.

What You'll Do

• Provide technical support for assigned complex system level software products.
• Effectively manage customer escalations associated with complex problems reported in software Apptium products.
• Independently define and drive analysis and research of more difficult technical customer problems.
• Root cause analysis on the issues reported by customers.
• Validate product bug fixes.
• Have a documented troubleshooting plan in place for each request.
• Develop and maintain specialized test environments.
• Collaborate with R&D and other internal stakeholders.
• Define and report on product supportability and readiness issue.
• Assist in the scheduling of team resources.
• Demonstrate initiative in acquiring expertise.

What We're Looking For

• Bachelor’s degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience.
• 1-3 years of relevant experience preferred.
• Strong coding experience.
• Knowledge on cloud infrastructure.
• Experience in JIRA or equivalent ticket management system.
• Strong communication skills.
• Aptitude for complex technical problem solving.

What's In It For You?

• Competitive salary and compensation
• Annual bonus based on personal performance
• Medical, dental, and vision insurance
• Retirement plan
• 3 weeks of paid time off every year
• Unlimited sick time
• Paid holidays
• Fun fit Fridays and more initiatives promoting employee health and wellness
• Collaborative work environment
• Employee referral program

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.