Support Delivery Engineer

Technical Support Engineer

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

What You'll Do:

1. Act as the first point of contact resolving vendor client's tickets regarding network technologies in accordance with contractual SLA
2. Identify root cause and conduct advanced analysis by applying network engineering principles and vendor specific guidelines in live or remote troubleshooting
3. Continuously attend training sessions and obtain required certifications per vendor requirements

What We're Looking For:

• 1 to 3 years of relevant work experience
• Some college required - education in network engineering or relevant work experience desired
• Bachelor's degree preferred
• Cisco CCNA
• CompTIA Net+
• Sec+
• Industry recognized certifications in any technology
• Able to execute instructions and to request clarification when needed
• Able to use common office equipment
• Possesses basic data entry skills
• Possesses strong data entry skills
• Able to perform basic mathematical calculations
• Able to perform complex mathematical calculations
• Able to demonstrate complex problem solving, critical thinking, and decision-making
• Able to recognize and attend to important details with accuracy and efficiency
• Able to communicate clearly and convey necessary information
• Able to converse and write effectively in English and other local / regional language
• Able to create and conduct formal presentations
• Able to interact effectively with high levels of management (managers & above.)
• Able to negotiate skillfully and promote/sell ideas persuasively
• Understand, communicate, and collaborate effectively with people across various identities
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
• Possesses strong organizational and time management skills, driving tasks to completion
• Able to adjust readily to change and adapt as needed
• Able to constructively work under stress and pressure when faced with high workloads and deadlines
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities
• Able to work independently with minimum supervision
• Able to maintain confidentiality of sensitive information
• Able to effectively multi-task
• Able to collaborate and build solid, effective working relationships with others
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
• Able to quickly learn/adapt to new systems and technology
• Able to use relevant computer systems and applications at a basic level
• Able to use relevant computer systems and applications at an intermediate level
• Able to use relevant computer systems and applications at an advanced level
• Able to talk on the phone (or wear a headset) for long periods of time
• Ability to stay aware and alert while performing work

Working Conditions:

• Occasional non-standard work hours or overtime as business requires
• On-call availability required as necessary
• Remote / Work-from-home
• Professional, office environment

Key Skills

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.