Services Execution Specialist CONV

About The Role

As a Services Execution Specialist, you will act as a subject matter expert in end-to-end services execution, facilitating the fulfillment process to ensure service levels are met. Vendor and service agnostic, you will review and enter orders for all vendors and services, maintaining quality throughout, regardless of ERP. You will manage all backlog and be accountable for the entire order-to-invoice process, including researching and resolving order issues. Additionally, you will proactively communicate order status and expectations to sales and customers.

What You'll Do

1. Manage the order-to-invoice process, from order entry to billing for all services, vendors and customers.

2. Oversee the end-to-end services execution process, ensuring all service levels are met.

3. Proactively communicate order status, updates, and expectations to sales teams and customers. Provide clear and timely information regarding any changes or delays.

4. Work closely with cross-functional teams, including sales, finance, and operations.

5. Generate reports on order status, backlog, and service performance metrics.

6. Monitor and manage order backlog, prioritizing tasks to minimize delays.

7. Implement strategies to reduce backlog and improve turnaround times.

8. Research and resolve order-related issues promptly and effectively.

What We're Looking For

• 1 to 3 Years of relevant work experience

• High School Graduate required

• Able to execute instructions and to request clarification when needed.

• Able to use common office equipment.

• Possesses basic data entry skills.

• Able to perform basic mathematical calculations.

• Able to demonstrate complex problem solving, critical thinking, and decision-making.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and other local / regional language.

• Understand, communicate, and collaborate effectively with people across various identities.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to adjust readily to change and adapt as needed.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to effectively multi-task.

• Able to maintain confidentiality of sensitive information.

• Able to collaborate and build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn/adapt to new systems and technology.

• Able to use relevant computer systems and applications at a basic level.

• Able to talk on the phone (or wear a headset) for long periods of time.

• Ability to stay aware and alert while performing work.

Working Conditions

• Occasional non-standard work hours or overtime as business requires.

• On-call availability required as necessary.

• May be required to work in shifts (timing subject to business needs.)

• Professional, office environment.

• Remote / Work-from-home.

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.