Customer Service Representative
TD Synnex
Job Title
Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders.
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. May also perform other duties as assigned.
Responsibilities:
Acquiring basic knowledge of job content, practices and procedures. Still learning skills necessary to fully perform job.
Performs functions that are routine in nature with minimal complexity or variation.
Work is performed under supervision and receives detailed instructions to perform tasks.
Follows priorities provided to them for performing work.
Interacts mostly with immediate peers within assigned work group.
Limited interaction and information exchange with other work groups may be required to perform role.
Based on nature of the role, may field requests from others in the organization.
Impact of decisions is typically contained within assigned work.
Knowledge, Skills and Experience:
Experience: Typically less than one year.
Education/Certification: High School Diploma or equivalent.
Basic computer, email, phone and communication skills.
Must be able to multi-task and work in a fast paced environment.
Overtime may be required based on business need.
Key Skills:
Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!