Customer Service Analyst
TD Synnex
Job Purpose
El Customer Service Analyst ser谩 responsable de brindar soporte administrativo y documental a las operaciones del 谩rea, colaborando de manera transversal con distintos equipos internos y proveedores externos. Esta posici贸n es ideal para perfiles entry level, con inter茅s en desarrollarse en un entorno corporativo, administrativo y de comercio exterior, donde la atenci贸n al detalle, la organizaci贸n y la disposici贸n al aprendizaje son clave.
Key Responsibilities
Soporte Administrativo
- Brindar soporte administrativo a las operaciones del 谩rea de back office.
- Apoyar en procesos de facturaci贸n, seguimiento de cuentas por pagar y por cobrar, y control de informaci贸n administrativa.
- Dar seguimiento a documentaci贸n operativa y administrativa requerida por los distintos equipos.
Gesti贸n Documental y Control
- Revisar, validar y organizar documentaci贸n administrativa y legal.
- Asegurar la correcta captura y control de informaci贸n en reportes y archivos.
- Elaborar y dar seguimiento a reportes administrativos b谩sicos.
Relaci贸n Interdepartamental
- Interactuar de manera constante con 谩reas internas como ventas, cobranza, servicios y operaciones.
- Mantener comunicaci贸n con proveedores y clientes internos/externos para el seguimiento de procesos administrativos.
Verificaci贸n y Seguimiento
- Verificar servicios y documentaci贸n de proveedores.
- Asegurar que la informaci贸n cumpla con los lineamientos y procesos establecidos.
- Apoyar en actividades administrativas adicionales conforme a las necesidades del 谩rea.
Required Profile & Qualifications
Nivel de Experiencia
- Entry level (reci茅n egresados o con experiencia m铆nima).
- Perfil abierto al aprendizaje, con inter茅s en desarrollarse en un entorno administrativo y corporativo.
Formaci贸n Acad茅mica
- Licenciatura o carrera t茅cnica en:
- Administraci贸n
- Contadur铆a
- Negocios Internacionales
- Carreras afines (Preferente por la relaci贸n con comercio exterior y documentaci贸n legal.)
Habilidades T茅cnicas
- Manejo indispensable de Microsoft Office, especialmente Excel.
- No es obligatorio contar con experiencia previa en sistemas de gesti贸n, pero se considera un plus.
Idiomas
- Ingl茅s intermedio (lectura y comprensi贸n de documentos legales y correos).
- No se requiere nivel biling眉e.
Key Skills: Customer Inquiries, Customer Service, Interpersonal Communication, Microsoft Excel, Microsoft Office
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!