Wealth Operations Officer III

Wealth Operations Client Transfers Services Follow Up Officer

The Wealth Operations Client Transfers Services Follow Up Officer is responsible for the timely and accurate follow up of all non-aton transfers for all business lines which includes TDW/TDMF and TD Retail. 80% of your day is spent on the phones making outbound calls to other financial institutions to follow up on the status of pending client transfers and 20% is spent updating our in house systems – WSR/WCM/Baycom, RPD.

To the Client (customer service, accuracy):

• Ensure clear and concise messages are on all forms of communication (email, Wealth Case Management and memos) to our partners and clients. Take ownership of request, investigations and escalations. This includes providing client focused options, responding in a timely manner and setting clear expectations.
• Collaborate and partner with Wealth Team members and TD partners to identify, support and resolve client problems, operational issues and continuous improvement opportunities.
• Deliver/enable a consistent and Legendary partner/client experience which aligns with the TD Wealth Legendary Promise: I put clients first: I deliver beyond the expected: I instill confidence.

To the Shareholder (productivity, accuracy quality):

• Protect the interests of the Bank by adhering to operating standards and processes.
• Participate and contribute in tracking daily requests via spreadsheets etc.
• Meet SLA requirements for service and productivity.
• Actively participate and provide feedback in process reviews and improvements i.e. analysis, development, testing and implementation).
• Ensure firm and industry regulations and operating practices in completing and recording transactions to protect the firm and client.
• Minimize frequency of errors in order to reduce discretionary/controllable expenses.
• Know, understand and follow updated procedures on SharePoint

To the Team (leadership, develop the team):

• Contribute to a positive and inclusive work environment and lead by example.
• Coordinate the sharing of information, skills, and knowledge among team members,
• Keep management informed on ongoing issues (errors, SLA challenges)
• Promote and fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives.

Job Requirements

Excellent interpersonal skills with the ability to build relationships with the team and partners.

• Excellent verbal and written communication skills.
• Knowledge of ISM/Baycom/CIF/EATS/Kofax/Microsoft Office/Transfer process will be an asset.
• Must be highly motivated with excellent organizational and time management skills.

Facilitate change through positive reinforcement of milestones and successes - escalating key issues to Management as necessary.

Ensure the timely communication of issues that are relevant to the team.

80% of your day is spent on the phones making outbound calls to other financial institutions to follow up on the status of pending client transfers and 20% is spent updating our in-house systems – WSR and WCM.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet