Wealth Operations Officer II

Wealth Operations Client Transfers Services Follow Up Officer

The Wealth Operations Client Transfers Services Follow Up Officer is responsible for the timely and accurate follow up of all non-aton transfers for all business lines which includes TDW/TDMF and TD Retail. To the Client (customer service, accuracy), ensure clear and concise messages are on all forms of communication (email, Wealth Case Management and memos) to our partners and clients. Take ownership of request, investigations and escalations. This includes providing client focused options, responding in a timely manner and setting clear expectations. Collaborate and partner with Wealth Team members and TD partners to identify, support and resolve client problems, operational issues and continuous improvement opportunities. Deliver/enable a consistent and Legendary partner/client experience which aligns with the TD Wealth Legendary Promise: I put clients first: I deliver beyond the expected: I instill confidence. Protect the interests of the Bank by adhering to operating standards and processes. Participate and contribute in tracking daily requests via spreadsheets etc. Meet SLA requirements for service and productivity. Actively participate and provide feedback in process reviews and improvements i.e. analysis, development, testing and implementation). Ensure firm and industry regulations and operating practices in completing and recording transactions to protect the firm and client. Minimize frequency of errors in order to reduce discretionary/controllable expenses. Know, understand and follow updated procedures on SharePoint. Contribute to a positive and inclusive work environment and lead by example. Coordinate the sharing of information, skills, and knowledge among team members, Keep management informed on ongoing issues (errors, SLA challenges) Promote and fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives. Excellent interpersonal skills with the ability to build relationships with the team and partners. Excellent verbal and written communication skills. Knowledge of ISM/Baycom/CIF/EATS/Kofax/Microsoft Office/Transfer process will be an asset. Must be highly motivated with excellent organizational and time management skills. Facilitate change through positive reinforcement of milestones and successes - escalating key issues to Management as necessary. Ensure the timely communication of issues that are relevant to the team. 80% of your day is spent on the phones making outbound calls to other financial institutions to follow up on the status of pending client transfers and 20% is spent updating our in house systems – WSR and WCM.