Software Engineer II/ Devops Application Support(us)

Software Engineer II

The Software Engineer II performs activities developing components of solutions with a focus on analytics, support, testing, and proof of concepts aligned to business and technology objectives. Provides a broad range of system solutions development to business problems through the development and programming of applications/systems. May also provide research, installation, maintenance, configuration, administration and/or provisioning of systems/applications.

Depth & Scope:

• Advanced knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
• Performs complex to difficult technical tasks independently
• Advanced knowledge of technology, tools, various programming languages, processes, and procedures
• Develops program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing
• Uses existing procedures to solve routine problems; makes limited exceptions

Education & Experience:

• Undergraduate degree, Postgraduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)
• 3-5 years relevant experience

Preferred Qualifications:

• 4+ years of Linux/Unix System Administration experience (RHEL) and 4+ years of engineering Java application infrastructure, including J2EE design and build.
• 4+ years of strong experience on application support including troubleshooting, triaging and resolving issues/incidents.
• Extensive experience administering application servers (JBoss, Spring Boot, Tomcat, WebSphere, WebLogic) and web servers (Apache)
• Hands-on expertise in DevOps, CI/CD processes, Docker/containerization, and cloud-based environments (Microsoft Azure, IPaaS), including REST API implementation for Microservices Architecture.
• Proficiency with Spring frameworks (Spring Boot, Spring Cloud, Spring Integration, Apache Camel), Core Java, queuing technologies (IBM MQ, MSMQ, TIBCO), and API development/management or API Gateway.
• Strong knowledge of database technologies (Oracle, MSSQL Server) and experience with logging/monitoring tools (Splunk, Dynatrace), plus Financial/Banking domain experience.
• Excellent troubleshooting and problem-solving skills, with the ability to write and maintain system documentation.

Customer Accountabilities:

• Develops new solutions as required for engineering programs and projects within assigned area
• Develops new features and performs unit/component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
• Supports business enquiries and business activities through execution of small enhancements and break/fix implementations (e.g. source code changes) May also be responsible for peer code review
• Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals
• Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
• Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
• Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
• Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
• Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
• Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding
• Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution
• Participates in identifying and recommending development/testing solutions/tools in support of project/application objectives
• Assists in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to software engineering activities
• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seeks and supports continuous improvement and automation opportunities within the engineering practice
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conducts code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
• Monitors service, productivity and assesses efficiency levels within own function and implement continuous process/performance improvements where opportunities exists
• Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization – identifies and manage risks, and escalates non-standard, high risk activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices
• Supports the team by providing guidance and proactively identifying and resolving issues
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never