Software Engineer II

Software Engineer II, EUC Program

The End User Computing (EUC) Program at TD Bank focuses on modernizing and governing critical user-built applications across the enterprise. Our goal is to ensure these tools meet security, compliance, and performance standards while enabling business users to innovate safely. As a Software Engineer II within the EUC team, you will play a key role in supporting the deployment, integration, and maintenance of the EUC platform and related infrastructure, collaborating closely with cross-functional teams to ensure system reliability and end-to-end performance.

Customer

• Develop new solutions as required for engineering programs and projects within assigned area
• Develop new features and perform unit/component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
• Support business enquiries and business activities through execution of small enhancements and break/fix implementations (e.g. source code changes) May also be responsible for peer code review.
• Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals
• Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
• Work with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
• Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
• Provide technical expertise during Incident management, analyze incident reports and outages, perform impact assessment for incidents and facilitate internal and external communication throughout incident resolution
• Participate in identifying and recommending development/testing solutions/tools in support of project/application objectives
• Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Shareholder

• Adhere to enterprise frameworks or methodologies that relate to software engineering activities
• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engage with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seek and support continuous improvement and automation opportunities within the engineering practice
• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conduct code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exists
• Lead/facilitate and/or implement actions/remediation plans to address performance/risk/governance issues
• Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
• Provide thought leadership and/or industry knowledge for quality engineering best practices and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices.
• Supports the team by providing guidance and proactively identifying and resolving issues
• Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Breadth & Depth

• Advanced knowledge of specific domain or range of engineering frameworks, technology, tools, processes and procedures, as well as organization issues
• Performs complex to difficult technical tasks independently
• Advanced knowledge of technology, tools, various programming languages, processes, and procedures
• Develops program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing
• Uses existing procedures to solve routine problems; makes limited exceptions
• Generally reports to a Practice lead

Key Skills & Qualifications

We're looking for candidates with a strong foundational understanding across a broad technical spectrum. Ideal candidates are proactive, self-sufficient, and thrive in a collaborative, fast-paced environment.

• Strong infrastructure background with broad technical expertise across Windows Server, networking, and database environments
• Hands-on experience with infrastructure integrations, incident management, and troubleshooting in collaboration with ITS teams
• Proficiency in:
  • Operating Systems: Windows Server, IIS
  • Networking & Security: DNS, firewall requests, load balancers, certificates, subnets, IP management, network security groups
  • Databases: SQL Server (support, backups, query troubleshooting)
  • Identity & Access Management: Active Directory, Single Sign-On (PingFederate)
• Experience with enterprise tools such as ServiceNow, Jira, and Confluence for ticketing, tracking, and documentation
• Strong troubleshooting and root cause analysis skills for complex technical issues
• Proactive, self-sufficient, and adaptable in fast-paced environments
• Collaborative team player with the ability to contribute to shared goals while driving work independently

Experience and/or Education

• Undergraduate degree, Postgraduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)
• 3-5 years relevant experience