Senior Regional Manager, Broker Services

Senior Regional Manager

TD Canada Trust is TD's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and 'TD Green Machine' automated banking machines. It is our people who make the difference in the dynamic and diversified business of Real Estate Secured Lending, and its the engagement, development and recognition of the accomplishments of our staff that has created an environment where individuals are inspired to exceed business objectives.

The Specialized Sales Forces within TD Canada Trust are responsible for developing new personal lending business opportunities, generating sales and delivering high quality advice through several channels across Canada. One of the most important and growing contributors to the Mortgage Acquisition business is the Broker Channel. The Broker Channel is an exciting and growing RESL distribution group that offers a range of mortgage financing products and solutions. It is responsible driving RESL acquisitions through 3rd party industry partners, by obtaining mortgage business volume nationally from independent brokerage firms and their respective brokers. Through their influence and industry expertise, all sales are generated by both the in-field Regional Sales Managers and the centralized Inside Sales Managers. This team of business developers and managers, along with TD Mortgage Solutions, it's 3rd party credit adjudicator, collectively originate over $20 billion in annual RESL originations.

Reporting directly to the AVP, National Distribution, Broker Services, the Senior Regional Manager will oversee a group of direct and indirect reports. Under your strong leadership skills, your business development team will target high performing brokerages and their brokers to influence referrals of mortgage business and strong client relationships to TD Canada Trust. Your objective will be to achieve business plan targets for mortgage volume, senior relationship development / management, Credit Protection penetration, recruitment / business continuity, pipeline efficiency and budgetary management. You will prospect new business opportunities, at a senior level, within your region and liaise with our major industry partners to further optimize referral relationships. In addition to being a contributing member of the Broker Channel senior management team, you will be pro-active in working with our 3rd party underwriting partners (TDMS), as well as key members of the RESL Product, Acquisitions, Pricing, Policy, Fraud and Governance.

Key accountabilities for the Senior Regional Manager role include recruitment and selection of suitable candidates for the RSM, ISM and BCA jobs, building and maintaining key referral relationships in the market, new business development, sales training, joint field work and focus coaching of sales management staff. You will also be asked to contribute to the development and implementation of national initiatives for the Broker Business.

The successful candidate will be a strategic thinker, strong sales leader and accomplished coach that is motivated to achieve results in a high volume, fast paced environment.

• Drive regional RESL volumes and CP sales through execution of sales management practices, coaching, R&R, recruitment and external business development.
• Execute key national and regional strategies through effective coaching, communications, change management and sales management:
• Recruit and hire top talent to build the RSM / ISM teams.
• Develop strong external partnerships at the broker and brokerage leadership levels, as well as with industry partners (e.g., AMCs, Title Insurers, Mortgage Insurers).
• Partner with TDMS (FN) to drive value and develop serviced markets.
• Provide ongoing performance and development coaching to RSMs / ISMs on sales management, business development, budgets, credit quality and efficiency ratios.
• Develop key brokerage-level partnerships with Broker Owners and Brokers of Record in your geography and hold these accountable to business objectives set at the beginning of each year.
• Act as an industry and market expert, by understanding and communicating to internal partners issues as they relate to market pressures, regulatory environment, competitive dynamics, pricing requirements, product / policy changes and risk.
• Be the face of RESL in your market by: being visible and active community leader, connecting with important brokers and brokerages, bank executives, bank partners.

• Execute talent strategies that build future leaders, increase advice and specialization capabilities for complex customer needs, develop a pipeline of talent for other areas of the bank, attract top talent from OFI.
• Ensure succession plans are in place for the business development teams.
• Undergraduate degree is required, and Post Graduate degree is an asset.

Strategic thinking: Has a clear understanding of clients' needs and expectations and takes them into account when developing a strategy.

Openness to change and flexibility: Exhibits a readiness to deal with changing client demands and market conditions.

Organizational influencing: Develops effective business strategies and interpersonal style to foster alignment toward objectives. Gets energized by building relationships and synergies.

Achievement/drive: Constantly focuses on executing clients' objectives and strategies. Demonstrates a sense of urgency, yet remains calm under pressure.

Personal effectiveness: Possesses high standards of integrity and confidentiality. Someone who is able to adjust to multiple demands and has the personal desire to achieve challenging objectives with intelligence, analysis, pragmatism, resilience, positive attitude, drive and enthusiasm. Pursues learning and self-development.

Participate fully as a member of the team and contribute to a positive work environment.

Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day.

Support the team by continuously developing knowledge in own area.

Candidates must reside within or near Southwestern Ontario.