Senior Manager, Financial Crime Risk Management Quality Assurance Operations (4752)

Senior Manager, FCRM QA Operations

Reporting to the Associate Vice President, FCRM Quality Assurance, the Senior Manager, FCRM QA Operations is accountable for leading teams that perform quality assurance reviews across in-scope FCRM programs, including Financial Crime Investigations (FCI) and Know Your Customer (KYC).

This position offers strategic leadership to the Quality Assurance function, supporting the development and growth of the program while supervising activities related to the FCI and/or KYC Pillars. The Senior Manager ensures that investigative outcomes, regulatory determinations, and reporting meet TD's standards for analytical rigor, consistency, and regulatory compliance.

The role is responsible for ensuring that QA conclusions are well supported by evidence, that thresholds for suspicious transaction reporting are appropriately applied, and that investigative procedures and regulatory obligations are fully satisfied. This includes oversight of QA reviews of investigation documentation and regulatory reporting, particularly investigative narratives and suspicious transaction reports (STRs) submitted to FINTRAC.

Given the complexity and risk profile of the work, this position plays a critical role in strengthening TD's financial crime risk management framework and supporting effective regulatory engagement.

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Financial Crime Risk Management

Pay Details: $115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Key accountabilities:

Customer / business

• Lead and oversee teams responsible for quality assurance reviews of FCI and/or KYC investigative work

• Own QA outcomes for assigned teams, including decision quality, error analysis, and thematic issue identification

• Ensure QA practices are consistent, risk-based, and aligned with TD policies, standards, and regulatory expectations

• Maintain a strong culture of risk management and control supported by effective and sustainable QA processes

• Partner with internal control groups and stakeholders to remain current on regulatory changes, emerging financial crime trends, and impacts to the QA program

• Ensure governance and management reporting is timely, accurate, and provides value-added insights to strengthen FCRM effectiveness

• Ensure alignment and consistency between QA knowledge and the business units being assessed

• Ensure QA reviews and documentation are clear, concise, and defensible

Employee / team

• Provide people leadership, including performance management, coaching, talent development, and succession planning. Timelines *** keep team accountable and knowledgeable,

• Ensure teams are appropriately staffed with the right mix of skills and experience to support business continuity

• Foster a positive, inclusive, and high-performance work environment

• Support knowledge transfer and capability development within QA and across FCRM

• Encourage continuous learning related to financial crime trends, investigative techniques, and regulatory expectations

• Communicate priorities, risks, and progress clearly and effectively to teams and stakeholders

• Act as a role model and brand ambassador for FCRM Quality Assurance and TD

Breadth & depth

• Serve as a subject matter expert in QA practices, investigative quality, and applicable financial crime regulatory requirements

• Oversee QA work end-to-end for complex and non-standard reviews

• Lead and contribute to projects and initiatives that enhance QA methodology, reporting, and cross-functional integration

• Perform and review complex analysis to identify trends, root causes, and opportunities for improvement

• Demonstrate sound judgement in navigating regulatory expectations, risk appetite, and business considerations

• Assess opportunities to expand QA activities to additional areas of FCRM, ensuring alignment with organizational objectives and emerging risk priorities

Embrace technology and efficiency to establish a highly cost-effective program.

Experience & education:

• Minimum 10 years of experience in AML and/or financial crime risk management within a financial institution

• Strong understanding of STR filing requirements, reasonable grounds to suspect thresholds, and/or KYC programs

• Experience in quality assurance, quality control, or second-level review roles within FCI and/or KYC

• Demonstrated ability to engage effectively with senior stakeholders across multiple disciplines

• Strong written and verbal communication skills, including the ability to provide clear, concise, and constructive feedback

Addendum:

• Expertise in risk management frameworks, standards, and regulatory requirements, including the ability to implement QA/QC standards across teams

• Demonstrate strong presentation skills for senior management meetings, with the ability to communicate clearly and effectively both verbally and in writing

• Ability to cultivate group managers and develop future leaders within the organization

• Ability to exercise sound judgement in making decisions

• Ability to work collaboratively and build relationships both inside and outside of the organization

• Ability to analyze, organize, and prioritize workloads while meeting multiple deadlines

• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!