Senior IT Support Analyst - Sailpoint Application Support

Sailpoint Application Support Specialist

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: Responsibilities

• Provide application support, including investigation and troubleshooting, and coordinate with vendors to resolve application, software, and hardware issues.
• Deploy new product versions, upgrades across all environments.
• Monitor and maintain the health of all SailPoint components, including agents, application servers, databases, and connector gateways.
• Ensure timely completion of core processes (e.g., Aggregation, Refresh Identity Cube).
• Track and manage service performance to consistently meet SLA commitments for performance and uptime.
• Proactively identify and remediate recurring issues; escalate to Engineering as needed.
• Assist with the integration and onboarding of systems and applications into the SailPoint platform.

Technical & Professional Qualifications

• Proven hands-on experience in deploying, configuring, administering, and supporting SailPoint Application.
• Solid understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.
• Excellent coordination and interpersonal skills, with the ability to collaborate effectively across multiple teams.
• Strong oral and written communication skills, with the ability to translate complex technical issues into clear business language.
• Strong understanding of ServiceNow and JIRA.
• Participate in the team on-call rotation, providing 24x7 support during a one week rotation as scheduled.
• Familiar with vulnerability assessments and experienced in coordinating remediation activities.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet