Practice Lead I, Quality Engineering (US)

Practice Lead I, Quality Engineering

The Practice Lead I, Quality Engineering is accountable for building, maintaining, and evolving the culture and community of QE Practitioners. The role oversees a team of Quality Engineers, and is responsible for coaching on knowledge, skills, and performance, building and evolving the practice's capabilities, and advising practitioners on their work to ensure solutions are sound.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Recognized as an expert in their field whose focus is on the coaching and training of practitioners
• People leader with knowledge of disciplines and practices in field of expertise
• Expertise and knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes, and procedures, as well as broader organization issues
• Proven ability in soft skills people management of large teams
• Provides guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market
• Ability to develop colleagues to be masters of their craft in the market around us
• Quickly adapts to customer, stakeholder, and regulatory needs in collaboration with Platform and Journey teams
• Experienced in the continuous assessment of QE Practitioners and their craft to ensure enterprise practice standards are upheld
• Facilitates and fosters Practice Community of Interest and use of this practice across the Technology organization
• Contributes to the development of coaching strategies for individuals within their area of expertise
• Provides leadership and guidance to several teams and solves cross department issues
• Participates in the development of business and practice strategies
• Expert collaborator and is known for bringing diverse teams together to achieve a common goal

Education & Experience:

• University or Graduate / post graduate degree in Computer Science or related Engineering discipline; or equivalent practical experience
• Graduate degree preferred
• 7+ years of relevant experience in field of specialization
• Strong academic background (e.g., software engineering, computer science)

Customer Accountabilities:

• Focuses is on the development of the Practice's talent, coaching and training their direct reporting Practitioners and contributes to the development strategies for the Practice's people
• Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and/ or Platforms
• Executes on Practice strategy as it relates to introducing tools, methodologies, and processes across the enterprise
• Provides overall team leadership, training, coaching, development, succession, recruitment, and resource management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member
• Engages team with Platform and Journey leads to ensure 2-way feedback of Practitioners occurs
• Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.
• Accountable for hiring the best talent, growing these colleagues, and managing retention
• Acts as an expert or lead innovator and culture change agent for the practice amongst Business, Journey, and Platform leaders Build and lead an engaged culture of Practitioners that inspires pride and meaningful work

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to quality engineering activities
• Ensures respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seeks and supports continuous improvement and automation opportunities within the quality engineering practice
• Conducts meaningful analysis at the functional or enterprise level using data to draw conclusions, makes recommendations, assesses the effectiveness of programs/ policies/ practices
• Identifies opportunities to minimize cost, provides recommendations and/or delivers corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conducts test assets reviews to ensure adherence to quality, standards compliance, reusability, and ease of maintenance
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist
• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization – identifies and manages risks, and escalates nonstandard, high-risk activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting wellbeing to represent TD's brand
• Connects the alignment of colleague's contributions with the TD Shared Commitments
• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity, and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustains, identifies strong talent, recruits, and develops a diverse talent pipeline of qualified workforce to innovate and maximizes individual strengths to lead to a better business outcome
• Enables colleague growth by encouraging colleague development to achieve career and business objectives, ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enables a continuous learning culture by proactively seeking, listening to, and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Fosters an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensures timely management and escalation of issues and create opportunities to collaborate with other functions and teams
• Leads your team through change and creates an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Fosters a high-performance culture by setting team targets and objectives, promoting, and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manages employees in compliance with all human resources policies, procedures, and guidelines of conduct

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) –