Operations Analyst II

Job Title

We are looking for an individual to join a high functioning Global Equity Derivatives operations team with the desire to develop innovative and strategic solutions. The candidate should have proven influencing, relationship management, and client interaction skills. The team is directly involved with internal and external trade desks and clients. Overall drive is to drive business development, process enhancements, and improve client service levels while reducing risk.

With offices located around the world, the strength of TD Securities Global Operations and Business Services lies in the diverse and dynamic group of individuals who provide critical infrastructure services that support and/or control the trading, investment, and corporate banking functions of TD Securities. The Global Equities Derivatives team is part of Global Operations and Business Services and partners with multiple Sales & Trading teams and other areas within TD Securities globally to mitigate risk for the Dealer and our clients. We are a global team responsible for managing operational risk to protect the accuracy and efficiency at every step the trade life cycle. The team is heavily involved in strategic initiatives, business development and process improvements to optimize efficiency, enhance client service levels and reduce risk.

Develop and maintain sound working relationships with our clients and internal groups to ensure a high level of service is provided on an ongoing basis.

Overall accountability and governance of cash break investigations liaising with clients, correspondent banks, front office and other partners to resolve within procedural guidelines.

Ensure all settlement issues are identified and resolved accordingly with the required guidelines.

Provide a high level of customer service to our clients acting as a point of contact for all customer inquiries.

Report and escalate all technology issues, client issues, Sales & Trading issues and failed trades to management accordingly.

Assist with resolving operational issues by determining appropriate resolution and root cause analysis to ensure the Bank/clients are not exposed to any significant risk, penalty or loss.

Ideally 5+ years of progressive experience with in capital markets, preferably in an operational space.

Reconciliation experience with an understanding of accounting/general ledger management.

End to end understanding of trade life cycle of equities and options.

Highly developed critical thinking and problem-solving skills along with an inquisitive mindset to question processes.

Experience running custodial reconciliations.

Experience with Sophis, Kyndryl or OMS systems considered an asset.

Technical skills in automation including data analytics with tools such as VBA, Tableau, Alteryx, Python and UI Path.

University or college degree in STEM related field.

Securities accreditation is an asset.