Observability / Reliability Engineer Lead (US)

Senior It Development Manager

The Senior IT Development Manager manages/leads a team of technology development/designs professionals in providing a wide range of application or system solutions to the organization, ensuring standards are met and business objectives are achieved. Also provides technical leadership and guidance beyond own team.

Depth & Scope:

• Deep expertise and knowledge of bank, technology standards and leading large and varied teams of professionals
• Extensive knowledge and understanding of businesses and/or organizational practices/disciplines
• Advanced knowledge of external competition, industry and/or market trends in relation to own function/business
• Directs/manages a large and diverse group/team of IT professionals (e.g. up to 50) focused on complex development, system enhancements, new releases, large-scale applications/projects across multiple product lines/businesses, involving significant scope and complexity
• Sets operational team direction and works autonomously in the management of the unit and collaborates with others to establish and execute on common goals

Education & Experience:

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 10+ years related experience

Preferred Qualifications:

• 5+ years of expertise in reliability engineering concepts including SLI, SLO, error budget, incident and problem management, resiliency patterns, etc.
• 5+ years of experience with observability platforms including Dynatrace, Splunk, Datadog, etc.
• 5+ years of experience with automated monitoring and alerting: building monitoring frameworks, dashboards, alert tuning.
• Advanced understanding of distributed and cloud native systems engineering including scalability, high availability, and performance optimization
• Strong hands-on experience with Azure and infrastructure as code using Terraform
• 5+ years of experience with CI/CD pipelines and automated testing frameworks
• Proficiency in at least one modern language (Python or Java) with strong scripting skills
• Strong technical leadership and cross functional influencing experience with ability to communicate abstract technical concepts in business meaningful terms.
• 5+ years of technical strategy and roadmap development experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.