M365 Copilot Engineer /engineer II

Copilot Studio & M365 Copilot Engineer

Develops and maintains technical solutions that adhere to engineering and architectural design principles while meeting business requirements. Provides technical expertise with a focus on efficiency, reliability, scalability, and security; includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards.

The Copilot Studio & M365 Copilot Engineer will design, develop, and implement AI-driven solutions leveraging Microsoft Copilot Studio, Microsoft 365 Copilot, and the broader Power Platform. This role focuses on creating intelligent agents, integrating workflows, and ensuring secure, scalable deployments across enterprise environments.

Key Responsibilities:

• Solution Design & Development
• Build and customize Copilot agents using Copilot Studio and integrate them with Power Platform (Power Apps, Power Automate, Dataverse).
• Develop extensibility workflows, plugins, and connectors for Copilot capabilities.
• Implement conversational AI experiences and multi-step workflows for enterprise use cases.
• M365 Copilot Enablement
• Assess Microsoft 365 environments for Copilot readiness, including licensing, OneDrive adoption, and MS Entra ID configuration.
• Configure and deploy M365 Copilot across tenants, ensuring compliance and governance.
• Integration & Automation
• Utilize Microsoft Graph API, REST APIs, and Azure services for workflow automation.
• Ensure seamless integration with SharePoint, Teams, and other Microsoft 365 apps.
• Security & Compliance
• Implement role-based access, data protection, and compliance with organizational and regulatory standards (e.g., GDPR).
• Performance & Optimization
• Monitor and optimize Copilot performance, troubleshoot issues, and ensure high reliability.
• Collaboration & Enablement
• Conduct enablement workshops, demos, and technical sessions for stakeholders.
• Work closely with cross-functional teams to drive adoption and innovation.

Required Skills & Qualifications:

• Technical Expertise
• Strong knowledge of Microsoft Copilot Studio, Power Platform, and Microsoft 365 ecosystem.
• Proficiency in programming languages: C#, Python, JavaScript.
• Experience with Azure services, Microsoft Graph, and REST APIs.
• AI & Automation
• Familiarity with Generative AI, Large Language Models, and prompt engineering.
• Hands-on experience with Power Automate, Power Apps, and AI Builder.
• Enterprise Integration
• Understanding of DevOps practices, CI/CD pipelines, and cloud-native architectures.
• Soft Skills
• Strong problem-solving, communication, and stakeholder engagement skills.
• Ability to work in agile, collaborative environments.

Preferred Qualifications:

• Microsoft Certifications:
• Power Platform Developer
• Azure AI Engineer
• Experience with:
• Copilot extensibility
• Security best practices
• Enterprise-scale deployments

Experience & Education:

• University or post-graduate degree
• Strong academic background (e.g., computer science, engineering)
• 7 + years relevant experience

Why This Role Matters:

This position sits at the intersection of AI innovation and enterprise productivity, enabling organizations to leverage Copilot technologies for automation, efficiency, and compliance. It requires a blend of technical depth, business understanding, and design thinking to deliver impactful solutions.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.