IT Build Analyst II (US) - Onsite AV Support

IT Build Analyst II

The IT Build Analyst II provides a broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

Depth & Scope:

• Installs, configures, upgrades, and administers business applications/systems of moderate to high complexity in coordination with appropriate stakeholders
• Work is performed under minimal management supervision
• May act as a reference for team members or clients
• May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
• Performs problem determination including data gathering and analysis

Education & Experience:

• Undergraduate degree or Technical Certificate
• 3-5 years relevant experience

Preferred Qualifications:

• A good understanding of Audio/Video and Telepresence technology
• 3+ years of experience with virtual meeting technology (ie: Cisco WebEx)
• 3+ years of experience of client-facing responsibilities in a corporate environment
• 3+ years of experience with AV vendor technologies (Crestron Processor, X-Panels, DM Matrix, Q-SYS, Shure, BrightSign, Danter Transmitters/Receivers)
• 3+ years of experience with basic IP networking, wireless technologies
• 3+ years of experience with webex Meetings and Events management and troubleshooting
• 3+ years of experience providing FANTASTIC customer service
• 3+ years of experience with a high level of organization and time management skills
• Anticipate (e.g. expectations, perceptions, concerns, etc.)
• Manage multiple issues at the same time
• Manage your time and activity during both slow and high-urgency periods
• Work effectively both with others and alone
• Stick with an issue until the customer is happy, and maintain a sense of humor.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.