Global Payments And Deposit Operations (future Opportunities)

Job Title

We are always looking to connect with talented individuals on an ongoing basis. This role is part of our ongoing hiring needs. Applications are reviewed on a rolling basis and shortlisted candidates will be contacted when suitable opportunities arise.

Group Function Overview - Global Payments and Deposit Operations

Global Payments and Deposit Operations is a rapidly evolving and dynamic place to work for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments and continue to build TD's presence and influence within the industry as a whole. We balance over $5 Trillion worth of payments daily and process approximately 6 million transactions annually. The Operations team is a fast-paced multifaceted team operating 24 hours a day, 5 days a week providing outstanding service to the Bank's Internal Partners as well as other Global Financial Institutions

Team Overview

In Singapore, there are 3 components in Global Payments and Deposit Operations:

Payment Investigation & Helpdesk will partner with Correspondent Banking Clients as well as internal lines of businesses including Global Transaction Banking (GTB), Business Bank, Retail Bank, Wealth, Fraud, Sanctions, Global Anti-Money Laundering, and TRIMIS to ensure customer's money reaches its final destination or help retrieve funds if customer falls victim to fraud. The team is also responsible for collaborating with business partners and providing subject matter expertise for important projects such as the SWIFT Global Payment Initiative (GPI), implementation of Wire Payment Automated Fraud Detection application and the migration of retail branch Wire Payments to the Money-In Service Advisory (MISA) team.

Wire Payment Operation (CLS - Continuous Link Settlement) is responsible for the monitoring of TD SWIFT Gateway for not only Canada, but all TD Offices outside of Canada. TD acts as a Third Party Clearer for Canadian (CAD) dollar Continuous Link Settlement (CLS) trades daily with Partner Banks. This team will liaise daily with each global partner bank while providing world class customer service representing TD. In addition, this team is also responsible for the review of all wire payments for Retail, Commercial, Wealth, Corporate and wholesale clients.

Message Filter Group is responsible of screening of SWIFT messages (both incoming and outgoing) against sanctions regulatory list and internal monitoring list. The team will conduct investigation on all messages blocked by filter.

Key Responsibilities

• Provide first point of contact support for email and/or SWIFT and ensure all queries from both internal and external clients are responded in a timely and professional manner
• Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved
• Process and perform verification on investigation cases or transactions or sanction screening with high accuracy and with minimal supervision
• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
• Report / escalate risk issues identified or process gaps
• Assist in UAT, BCP testing and other ad-hoc projects
• Seek out efficiencies to build and cultivate an environment that challenges the status quo
• Demonstrate good teamwork best practices to your colleagues by providing on-going feedback and guidance to help improve individual strengths that lead to better business outcomes
• Build and maintain relationships with others through clear communications, persuasive language and active listening

Job Requirements

• At least 2 years of relevant operations experience
• Strong understanding in SWIFT
• Proven customer service skills
• Good time management and ability to prioritise effectively based on the risk / time criticality of the tasks required
• Highly driven and able to work under pressure in a time sensitive environment
• Innovative mindset and able to improve processes to minimize risk and increase efficiency
• Risk awareness and attention to details / meticulous and strong follow-up skills
• Proven ability to adapt and execute in all situations
• 5-day work week which includes weekends and selected public holidays (on a rotational basis) (details to be discussed during interviews)
• Working hours: 10:30am – 7:00pm / 11:30am – 8:00pm

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.