Commercial Sales Associate III

Commercial Sales Associate III

The Commercial Sales Associate III provides ongoing Commercial Customer service and documentation and loan system support as the Relationship Teams liaison on assigned accounts.

Depth & Scope

Provides professional and efficient service to external and internal Customers

Analyzes transaction structure

Provides Customer service functions

Provides administrative support to Relationship Managers

Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages and organizing the loan closing package

Provides Financial Statement support, including uploading and tracking of statements

Processes payments, advances, pay-downs, wires and line of credit adjustments

Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information

Supports Relationship Managers with reporting, including pipeline, loan closing and the most complex loan input on the Bank loan origination platform

Prepares correspondence and provides administrative support

May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided

Processes Customer transactions as necessary

Interacts with external Customers as needed

Provides notary services as needed

Processes more complex payments, advances, pay-downs, wires and line of credit adjustments

Initiates and facilitates Customer research on complex issues

Assists Relationship Team with clearing and management exceptions

Serves as a resource for mentoring Commercial Sales Associates I & II

Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership.

Assists in the development and making recommendations of procedures and process flow

May generate and distribute reports to the Relationship management team, including daily and monthly reporting

Acts as the initial Customer service contact and may research more complex Customer requests or transactions

Provides notary services for Customers as needed

Education & Experience

High school diploma or equivalent experience

3+ years related experience required

Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines

Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information

Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for Customers and Relationship Team

Strong Customer service skills

Analytical, problem solving and organizational skills

Strong attention to detail, including ability to review large amounts of detailed documents for accuracy

Excellent communication skills, both verbal and written

PC skills required (Word, Excel, PowerPoint)

Knowledge of Relationship Team systems and software

Ability to multi-task along with strong attention to detail

Ability to learn new tasks and systems at a fast rate

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous