Cash Management Service Officer

Cash Management Services Officer

The Cash Management Services Officer (CMSO) position is found in units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver a superior customer experience and support profitable business growth.

The responsibilities include:

• Meet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.
• Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience
• Maintain a working knowledge and understanding of deposit and cash management banking products and services
• Develop a network of contacts within TD in order to improve knowledge and ability to service customers.
• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
• Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate
• Assist cash management team in the resolution of customer concerns.
• "Deliver the Bank" by identifying and referring appropriate TDBG Business Partners and Products
• CMSO is responsible for the implementation of new cash management products and services
• Provide training to customers for new products sold

Additionally, the role involves:

• Identify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriate
• Prepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities
• Assist in preparation of Pricing Committee submissions where exception pricing is required.
• Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers
• Develop and maintain understanding of pricing models/concepts
• Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.
• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
• Complete all compliance and attestations within required timelines.
• Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct

The role also requires:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Build and maintain solid relationships with internal business partners acting as a link to those groups
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

The role also involves:

• Requires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partners
• Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / risk
• Gathers and analyzes data to identify and to help solve complex problems
• Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
• Understands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business area
• Impacts their own team and other sales teams whose work activities are closely related
• Recommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the team
• Evaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated matters
• Generally, reports to the Manager Cash Management.

The ideal candidate will have:

• High school education; undergraduate degree preferred
• 1+ years of relevant work experience