The Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
The Banking Associate performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on all banking products and services. They deliver end-to-end advice customers expect, building trust with educational content and tools, providing consultative support, and advocating with proactive insights and recommendations. They utilize TD's systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract and retain the customer.
The ideal candidate will have a high school diploma or GED, 1 year experience working with customers in any capacity, and demonstrated customer service skills. They will need to complete Teller training and part 1 of platform training upon hire. Strong organization skills to handle multiple tasks in a fast-paced environment, excellent communication skills, and demonstrated effective problem-solving skills are required. The candidate should also be able to work during operating hours to include evenings, weekends, and holidays as scheduled.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.