Associate Software Engineer

Customer Experience Specialist

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Customer

Develop new solutions as required for engineering programs and projects within assigned area

Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards

Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review.

Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals

Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates

Work with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals

Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required

Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project

Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements

Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding

Provide technical expertise during Incident management, analyze incident reports and outages, perform impact assessment for incidents and facilitate internal and external communication throughout incident resolution

Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives

Assist in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Shareholder

Adhere to standard security coding practices to ensure application is free of most common coding vulnerabilities

Ensure technical decisions, technical risks and lessons learned are identified, clearly documented and enhancements are accordingly implemented

Understand relationships between work processes and the business and ensure awareness of costs related to own work

Deliver effective and efficient solutions that meet key project milestones and overall project deliverables on time, within budget, and adhering to development and quality standards

Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost

Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary

Adhere to internal policies/procedures and applicable regulatory guidelines

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit; Support knowledge-sharing across teams and with relevant stakeholders, ensuring knowledge is codified, monitored, tracked and managed

Work collaboratively with the team and leadership to proactively identify and resolve issues related to product quality

Work collaboratively with the development team to define and validate appropriate user stories, acceptance criteria and definitions of done / ready

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Breadth & Depth

Foundational knowledge of specific domain or engineering frameworks, technology, tools, processes and procedures

Performs medium to moderately complex technical tasks under general supervision

Foundational knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards

Develops program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing

Uses existing procedures to solve routine problems; makes limited exceptions

Generally reports to a Practice lead

Experience and / or Education

Undergraduate degree, Postgraduate degree or Technical Certificate

Strong academic background (e.g., computer science, engineering)

2-3 years relevant experience

Strong analytical and critical thinking abilities to solve technical problems.

Knowledge of the business, technical environment, standards, processes, procedures, programming languages and operating systems.

Coding and debugging skills in any language (e.g. C#, JAVA, JS, Python)

SQL commands (DDL, DML)

Basic understanding of project delivery methodologies such as Agile or PDLC (Product Development Life Cycle)

A thirst for constantly exploring emerging technology

Additional Beneficial Skills and Nice to Have Skillsets Include:

ServiceNow tool

REST/SOAP API

Copilot/Github Copilot/AI tools