Workplace Systems Engineering Team Lead

Workplace Systems Engineering Team Lead

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Job Description

About the Role

We are seeking a highly qualified and experienced professional to assume the role of Leader of the Workplace Systems Engineers Group. The successful candidate will be responsible for overseeing all aspects of infrastructure administration, ensuring the continuous availability, security, and performance of WSE systems. This position requires demonstrated leadership capabilities, deep technical expertise, and the ability to guide complex operational and strategic initiatives within the WSE domain. Key Responsibilities

• Provide Strategic and Operational leadership, Define and Execute the Vision and Strategy aligned with Global IT objectives
• Ensure high availability, stability, performance, and reliability of related systems
• Ensure high-quality IT services that enable productivity and collaboration
• Plan, coordinate, and execute infrastructure upgrades, modernization projects, and technology migrations.
• Monitor team performance, set operational KPIs, and ensure adherence to service-level expectations
• Collaborate with management and other departments to align IT strategy with business needs

Qualifications

The ideal candidate should have strong technical knowledge in the following areas:

Endpoint Security & Protection

• Antivirus and Endpoint Detection & Response (EDR) solutions
• Application Control platforms
• Data Loss Prevention (DLP) solutions

Microsoft Cloud & Device Management

• Microsoft Intune
• Microsoft Entra ID (formerly Azure AD)

Core Infrastructure Services

• Active Directory (AD) administration
• Domain Name System (DNS) management
• Certificate Authority (CA)

Virtualization & Remote Access

• Virtual Desktop Infrastructure (VDI) technologies
• Terminal Server (Remote Desktop Services) environments

- Technical proficiency in server administration (Windows/Linux), Active Directory, networking technologies, virtualization platforms (e.g. VMware), and major cloud environments (Azure/AWS).

- Proven experience leading technical teams and taking ownership of delivery and operational outcomes. - Experience working with cross-functional teams, including Engineering, Infrastructure, Information Security, and Business stakeholders. - Experience defining, tracking, and improving SLAs, KPIs, and service reliability metrics.

- 7+ years in IT operations, infrastructure, or digital workplace

- 3+ years of experience in a supervisory or leadership role

- Fluency in English, with strong written and verbal communication skills

- Willingness to learn and work with AI tools and modern technologies

Skills & Competencies - Excellent leadership, communication, decision-making and stakeholder management skills - Strong communication skills with both technical and non-technical stakeholders, including clear incident and status communication.

Education & Certifications

- Master's degree in information technology / IT Management, Computer Science, or related disciplines - AWS Certified Solutions Architect: Associate / Professional

- Relevant professional certifications such as Microsoft -MCSA/MCSE, Cisco CCNA/CCNP, VMware, or cloud certifications such as Azure/AWS

- Microsoft certifications (Azure Administrator/Architect, M365 Expert, Security Engineer, etc.) preferred

Additional Information

TBC processes the personal data of the candidate in order to determine the suitability of the candidate for the vacancy, in accordance with the requirements of the Law of Georgia on Personal Data Protection. Information about the candidate may also be processed to determine the suitability of the candidate for future vacancies. Information about the candidate is stored for a maximum of 3 years.

TBC shares its information with companies included in the TBC Bank Group PLC. Subsidiary companies also ensure personal data processing in accordance with the law.