Customer Service Supervisor

Customer Service Supervisor

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Taylor Corporation is looking for a Customer Service Supervisor to join the team in Dayton, OH. As a Customer Service Supervisor, you play an integral part in meeting all company goals:

• Guarantee satisfaction and value for our customers.
• Contribute to a work environment that fosters pride being part of a winning team.
• Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.

You are responsible for supporting the company’s vision and mission. This position requires tact, sensitivity, and professionalism, because you will be in constant contact with current and prospective customers. You are in a strong position to influence their satisfaction and our company’s prosperity.

Your Responsibilities:

• Motivate, coach and lead a team of 5 – 9 members to deliver a consistent, exceptional customer experience every time.
• Recruit, hire, train, consistently coach and retain team members.
• Ensure key performance indicators and expectations are met.
• Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.
• Maintain professional, proactive and effective communication while sharing similar skills within the team.
• Own and elevate the customer experience regardless of issue or source.
• Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies.

Help create action plans to operationalize company goals and objectives.

Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer demands and build strong business relationships.

Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service.

Manage through need as required.

Help teams understand and the customer articulate their needs.

Develop team’s ability to effectively present and discuss the company’s products and services to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.

Act as a coach and mentor to team members and cross-functional partners.

Continue to share skills and drive personal growth while aiding others to do the same.

Lead complex customer and company-focused projects and deliverables.

Be available to support our customers and team.

You must have:

• Documented management, marketing, technology or growth industry experience
• Robust presentation skills and business presence
• Strong leadership, communication, and organizational skills
• Excellence in MS Office software skills; Salesforce.com experience desired
• Advanced computer experience and ability to implement multiple new technologies.

We would also prefer:

• 4 year university degree in Business or other related field
• 10+ years of customer service or sales experience
• 6+ years of project management experience