Facility I.T. Support Specialist
TAT Technologies
Facility I.T. Support Specialist
TAT Technologies (Greensboro Facility) is part of a multi-site, global aerospace company dedicated to our customer experience of exceeding expectations. We are the leading APU leasing and repair station for key commercial and military aircraft solutions with over 50 years of experience in the industry. We have an ambitious and fast-growing environment that believes in the power of team collaboration with the deep-rooted belief that there is no substitution to personal relationships and interactions. We offer a flexible work environment enabling talented individuals to fulfill their development goals through drive, energy, and passion for the customer.
The Facility I.T. Support Specialist is a generalist position devoted to all aspects of hardware, equipment, computer set-up, installation, troubleshooting, service, Helpdesk, support, upgrades, and maintenance. The position includes handling computers connected to the network; printing, both locally and on the network; and auxiliary devices such as video cameras, smartphones other wireless devices.
Proactively resolves helpdesk tickets and mitigates future issues
- Complete installation, configuration and ongoing usability of system hardware and software
- Offer daily operations and systems support to personnel
- Verify functionality of hardware and software components
- Troubleshoot hardware and software issues in person, remotely and via phone
- Assist employees with computer problems and answer their questions
- Conduct daily network backup operations
- End User Training
- Maintain accurate record of assets and inventory
- Finds proactive solutions to ensure user up time is >97%
- Other duties as assigned