Customer Service Representative, Japan

Customer Service Representative - Japan

As a Customer Service Representative - Japan, you have the opportunity to be a part of the Global Operations – Supply Chain team to support our North Asia customers.

This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management).

We're looking to recruit an experienced Customer Service Representative - Japan, reporting to the Supply Chain Manager based in Tokyo.

You will be part of the Supply Chain team, and together, you will partner with your stakeholders to ensure customer service excellence.

This is a varied role for a person who has a strong grounding in order management, excellent customer service, with strong communication skills.

Tate & Lyle's purpose, Transforming Lives Through the Science of Food, inspires everything we do. Whether it's by making food and drink healthier and tastier; continuously improving how we work; promoting a safe working environment; or making a difference in our local communities, we believe we can successfully grow our business and have a positive impact on society.

What You'll Be Doing

• Execute the daily operations of export order fulfilment: order entry and delivery follow-up.
• Accurate and timely order entry
• Confirm timely delivery of orders
• Effective follow-up and closure on customer inquiries and issues
• Build strong relationships with customers to ensure a high degree of customer satisfaction with professional-level communication
• Be a customer advocate within T&L and proactively monitor the status of orders to prevent late deliveries
• Maintains information required for the guidance of the business
• Interface with Logistics to deliver orders in an efficient and cost-effective way
• Take ownership of orders from entry to delivery
• Effectively communicate customer requirements to other T&L functions and build good working relationships to meet or exceed customer expectations
• Provide backup support for other customer service representatives during leave

Location

This role is assigned to our Tokyo office located at Shinbashi.

What You'll Have

• Diploma / Degree in any discipline
• Minimum 5 years' experience in order management function within the food ingredients/food related, chemical industry
• Familiar with import & export logistics processes
• Good command of read and written English and native Japanese
• Excellent SAP experience
• Ability to work as a team, to work effectively across functional lines without formal authority, to handle multiple tasks simultaneously and to make consequential decision.
• Provide accurate, valid and complete information by using the right methods/tools
• Ability to multi-task, prioritize and manage time effectively
• Customer service oriented and ability to work independently
• Able to commence work within short notice is a big plus

What We Can Offer

• Base salary + Transport Reimbursement + Performance Bonus
• Medical & Hospital Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Membership to Employee Resource Groups (Professional Women's Network, LGBTQ+, Black Employee Network, Veterans', Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.