Manager - Storage Branch Operations - Housing - Branch Operations - Bengaluru - SDR Tower - JM

Job Description

Core Responsibilities:

• Manage & control all operational activities at Storage Hub
• Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
• Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
• Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
• Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
• Managing scanning of Original Property documents and other critical documents as per defined process
• PDD acknowledgement in Finone and Bancs system
• Query resolution with co-ordination through branches
• Timely File reconciliation and publishing MIS to management on defined regular intervals
• Timely retrievals of documents as per agreed and defined SLA's
• Adherence pre-defined DOA while exercising day today activities
• Managing document retrievals for terminated contracts
• Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
• Checking and ensure timely processing of vendor bills
• Co-ordination and document retrievals for various audit activities
• Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
• Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
• Training to branches on process to ensure smooth functioning
• Graduate: Yes
• Masters/Postgraduate: Yes
• Desired Experience: Minimum 8 to 10 years in the field.

Job Info

• Job Identification 45228
• Posting Date 04/29/2026, 11:40 AM
• Locations 2nd Floor, No. 8, Trinity Tower, Prashanth Extension, ITPL, Whitefield, Bengaluru, Karnataka, Bengaluru, Karnataka, 560066, IN
• Apply Before 12/31/2026, 11:40 AM
• Job Schedule Full time