Customer Service Executive - Two Wheeler Loans - Vriddhi - Ariyalur - Jamin Plaza - CSE
Tata Capital
Retail Loan Product Disbursement Specialist
To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.
• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross-sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers
• Ensure vendor empanelment and develop relationships with new vendors
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market
• Ensure compliance to all Audit / RBI regulations
Exp (in yrs): 0-3 yrs
Qualification: Graduate in any discipline