Customer Service Executive - Two Wheeler Loans - Vriddhi - Ariyalur - Jamin Plaza - CSE

Retail Loan Product Disbursement Specialist

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business

• Pre-screen customer segments as per the organization norms

• Ensure the number of log in along with disbursement

• Sanction ratio target achievement

• Ensure high customer satisfaction level by proactively understanding customer needs and cross-sell multiple products as per the requirements

• Execute sales promotion activities to build customer interest in the TCFSL brand

• Build strong client relationships both internally and externally and build a strong brand identification with potential customers

• Ensure vendor empanelment and develop relationships with new vendors

• Develop strong distribution channels

• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market

• Ensure compliance to all Audit / RBI regulations

Exp (in yrs): 0-3 yrs

Qualification: Graduate in any discipline