IT Field Service Technician

IT Field Technician

Do you want a role that gets you out of the office, gets you involved and resolving problems to a high standard? If so, apply now!

What's in it for you?

• Career progression - An opportunity to join a great company and develop within Tassal
• See the Tassal sites! - A great chance to travel across Tassal and see our sites in some of the most beautiful parts of Australia!
• Learning - Access to LinkedIn Learning and annual development plans
• Employee assistance program - To ensure you and your family's mental health stays on track
• Save for the future - Salary sacrifice your super to enjoy your future
• It's your day - Enjoy a birthday day off!
• Staff discount - Heavily discounted seafood!

Your fit to Tassal:

• Adaptability: You will need to have worked in a dynamic environment, with experience across many network technologies and use cases. Tassal operates from corporate offices, production facilities, boats and farms that are all connected and controlled by technology.
• Hands on: The nature of this role requires somebody willing to roll their sleeves up, get involved and be available.
• Engagement: You will need to converse with all levels of the business. You will need to be agile and have clear written and verbal communications.
• Problem solving: Ability to own a problem, find solutions and execute to a high standard.
• Positive energy: Join a high-performing and supportive team where a go-getter attitude and the ability to work autonomously are essential. You should be proactive and not expect constant guidance.
• Customer service: Build strong rapport with internal clients to deliver tangible solutions for stakeholders that go beyond the norm.
• Travel: Embrace the opportunity to travel around Tasmania and interstate. This role offers a dynamic environment where you can apply your IT skills across various locations.

As an IT Field Technician, you will be the hands and feet of our company, dealing with all parts of the business. You will be required to learn and connect devices throughout the business and work closely with all our IT departments to ensure we're adhering to best practices. One main task will include supporting our IT Infrastructure Network systems and hardware and our Milestone CCTV system.

This is a full time, permanent position working Monday to Friday. There is a requirement to work our on call roster. You will be on call for two weeks at a time, 3 to 4 times a year.

Responsibilities:

• Device connectivity: Install and connect devices throughout the business, ensuring seamless integration and functionality enabling our BlueAg tech solutions.
• Collaboration: Work closely with the Technology Team and the broader Business units to support various IT solutions.
• CCTV support: Provide support for our 500+ CCTV system - Milestone, ensuring it operates efficiently and effectively.
• Best practices: Ensure adherence to best practices and established frameworks in all tasks delivering quality outcomes.
• Support services: Provide support services within a service team environment, ensuring swift resolution of complex issues.
• Hardware replacement and installation: Perform hands-on replacement, installation, and troubleshooting of IT hardware—including cameras (CCTV), wireless access points, and related network devices—across various business sites. Ensure all work is completed safely, efficiently, and in accordance with company standards.
• Adaptability: Adapt to various environments, from offices to heavy works vessels, and address issues proactively.

Requirements:

• Strong understanding of IT infrastructure and device connectivity.
• Experience with CCTV systems, particularly Milestone, is a plus.
• Ability to work collaboratively with different IT departments.
• Excellent problem-solving skills and a proactive mindset.
• Willingness to learn and adapt to new technologies and environments.
• Ability to independently perform hands-on installation, replacement, and basic troubleshooting of IT hardware (e.g., cameras, wireless access points, and network devices) across diverse business sites
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Valid driver's license and willingness to travel between sites as required.
• Commitment to safety, including the ability to work safely at heights and follow all relevant safety procedures and regulations

Experience:

• Previous experience in a similar technology-based role, or the ability to demonstrate equivalent technical capabilities.
• Proficient in the use of professional-grade tools and equipment, including power drills, network cable testers, and other diagnostic or installation tools.
• Hands-on experience with the installation, replacement, and troubleshooting of IT hardware such as cameras, wireless access points, and network devices is highly regarded.
• Experience working safely at heights and in compliance with relevant safety standards is desirable.
• Familiarity with CCTV systems (especially Milestone) and basic network troubleshooting is an advantage.

About Us - Who are we?

Our people each contribute in different ways, embracing our business values and harnessing our can do – safely culture with purpose and intent. Our shared values are an essential part of our business culture, they define us. They underpin and guide our commitment, attitude, how we work and the quality of our products. We are passionate, we achieve together, we own it and we can do safely.

We believe that a culture of inclusion leads to diversity of experience, perspective and thinking, which in turn, leads to an amazing place to work and unlocks better outcomes for our people. We are committed to achieving gender equality and have a broad range of policies, programs, and engagement initiatives in place to help us achieve this goal. We encourage you to apply for this position with your Cover Letter and Resume. We encourage early applications as we review on a daily basis.

If you have any questions, please email Georgina Bull (georgina.bull@tassal.com.au)