Sr. IT Support Specialist

Senior It Support Specialist

We're looking for an amazing Senior IT Support Specialist to help provide enhanced technical support on internal escalations and supervise other support specialists as we continue to grow. Your role was designed to ensure requirements are being met, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches.

Responsibilities (including, but not limited to):

• Provide and supervise level 2 technical support staff at our site in Medellin and other regions, involving: the execution and supervision of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
• Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
• Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Participate in the design and implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements.
• Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
• Understand and comply with all departmental policies and procedures for incident, request, change, problem and systems management.
• Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
• Coordinate vendor support of assigned hardware/software/systems/services.

Qualifications/Requirements:

• Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related courses preferred.
• Certifications: ITIL v3, ServiceNow preferred.
• 3 years IT Desktop Admin/Supervisor/Manager and people-management experience.
• Strong time and project management skills.
• Strong problem-solving, decision-making, and analytical skills.
• Well-organized and good follow through on commitments to customers.
• Written and verbal fluency in English is required for this role, please upload a resume in English for consideration.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.