Sales Team Leader | Anonas

Team Leader

Imagine yourself going to work to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will: Manage day-to-day planning and operations of your team; Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs); Organize and handle the team and make sure everyone adheres to their schedules; Train and help in the development of your team by conducting team huddles and coaching sessions; Evaluate the strengths and weaknesses of your Teammates; Offer solutions for your team's growth and development; Create reports of your team's performance and document feedback from your client; Manage issues that might arise, including HR-related ones; Think of solutions creatively; and Act as the liaison between the management and your team.

Do you have what it takes to be a Team Leader?

Requirements: At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role; At least 1 year sales experience Excellent verbal and written communication skills; Above-average technical know-how; Previous experience working in phone, email, and live chat customer support roles; Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and Flexibility and willingness to work on different shifts.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities.