Operations Manager
TaskUs
Operations Manager
Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients. Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices. As an Operations Manager, you will; Devise effective plans on how each Teammate and Team Leader could reach their targets; Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly; Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses; and Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected. Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities. Do you have what it takes to become an Operations Manager?
Requirements: At least 3 years of working experience in customer experience operations and management roles Skills in leading and managing an operations team Good track record of meeting and delivering targets Great verbal and written communications skills Aptitude for multi-tasking and working in a fast-paced environment Ability to take the lead in analyzing situations and data