Manager, HRIS

HRIS Manager

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

HRIS Manager Role

The HRIS Manager role is a critical leadership position within the broader HR Technology space. You are responsible for leading the global operations of employee data management, ensuring accurate, timely, and audit-ready execution of employee lifecycle transactions across geographies.

As a HRIS Manager, your responsibilities include:

Operational Leadership

• Oversee the day-to-day performance of global HRIS-EDM operations, ensuring the timely resolution of cases, inbox items, and escalations across geographies.
• Oversee performance trends, capacity planning, and escalation patterns across teams—partnering with Supervisors to proactively address risks, rebalance workloads, and ensure sustained service delivery at scale.
• Serve as a key decision-maker on escalated issues—assessing root causes, weighing risks, and implementing sustainable resolutions.
• Drive execution of the HRIS-EDM framework, ensuring all team members understand and deliver against standards of service, compliance, and maturity.
• Ensure employee data is accurate, compliant, secure, and audit-ready across all HR systems (primarily Workday), protecting the integrity of enterprise-wide reporting and decision-making.

Team Management & Development

• Manage a team of HRIS Supervisors and oversee their coaching of Specialists; set clear expectations for performance, quality, and responsiveness.
• Build a team culture anchored on integrity, accountability, and continuous learning—with space for engagement, ownership, and collaboration.
• Identify development needs and lead upskilling initiatives to strengthen capability and bench strength across levels.
• Foster a healthy, inclusive team environment while balancing the realities of 24/7 support and rotating shift coverage.

Process Improvement & Systems Partnership

• Provide strategic oversight and represent the HRIS-EDM function in system enhancement discussions—ensuring that operational needs are translated into scalable, user-centered solutions in collaboration with WD BA and IT.
• Lead continuous improvement efforts by identifying data or process pain points and collaborating with peers to optimize tools, SOPs, and team workflows.
• Work with cross-functional stakeholders to establish consistent data standards, usage rules, and controls that mitigate operational risk.
• Support UAT planning, execution, and feedback loops to ensure HRIS configurations are fit for purpose before go-live.

Stakeholder Collaboration

• Act as the primary operational liaison for cross-functional stakeholders on employee data-related matters, escalating to the HRIS Senior Manager as needed.
• Represent the HRIS-EDM team in global discussions, providing operational insight and ensuring that downstream impacts are understood and mitigated.
• Support the development and maintenance of clear documentation, audit trails, and data decision protocols to promote transparency and compliance across systems and processes.

Requirements

• 2-4+ years of progressive experience in HRIS operations or employee data management, with demonstrated impact in global shared services or high-volume support environments.
• Proven track record of leading high-performing teams, including HRIS Supervisors and Specialists, with accountability for service delivery across geographies.
• Strong understanding of Workday functionality, including data governance, workflow logic, and operational controls; able to guide team leads and partner with system owners effectively.
• Demonstrated ability to assess and mitigate compliance risks related to employee data, audit requirements, and privacy regulations (e.g., GDPR, SOX).
• Skilled in operational performance management—using data to monitor trends, address service gaps, and inform resource or process improvements.
• Excellent communication and stakeholder engagement skills; able to represent the HRIS-EDM function in cross-functional conversations and translate operational needs into system or process solutions.
• A balanced leadership style that values both people and performance—skilled in coaching and developing teams while driving accountability, responsiveness, and a high standard of integrity to deliver consistent results.
• Unwavering commitment to data confidentiality; this role holds elevated access to sensitive information and requires sound judgment and discretion at all times.

Preferred Qualifications (Nice to Have)

• Experience with case/ticketing systems such as Salesforce, ServiceNow, or Jira. Background in process improvement, team performance management, or HR shared services design.
• Exposure to COPC, ISO, Lean, or similar maturity frameworks.
• Workday certifications or testing/UAT facilitation experience.

Work Setup & Schedule

• This team supports a 24/7 global ticket queue. Flexibility to support across time zones and rotate shifts (or oversee shifting schedules) is required.
• Occasional weekend or holiday coverage may be needed for high-volume periods, system cutovers, or escalated support.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.