IT Support Supervisor

IT Supervisor

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As an IT Supervisor you will provide Leadership Support duties of IT Technicians across all TaskUs sites in the Cali Colombia region. Also for all internal escalations and supervising the growth of the region to ensure requirements are being met, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the success or failure of our new sites and the IT Support provided.

Responsibilities (including, but not limited to):

• Management of level 1/2 technical support staff, Asset Management Teams.
• Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
• Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Participate in the design and implementation of enterprise wide new locations, technical projects, new clients to TaskUs, ensuring delivered solutions meet identified requirements.
• Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
• Understand and comply with all departmental policies and procedures for incident, request, change, problem and systems management.
• Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
• Coordinate vendor support of assigned hardware/software/systems/services.

Qualifications/Requirements:

• 3 years BPO IT Desktop Admin/Supervisor and people-leadership experience.
• Bachelor's degree Computer Science, Information Technology, or any IT / Computer-related courses.
• Certifications: ITIL v3, ServiceNow preferred.
• Strong time and project management skills.
• Strong problem-solving, decision-making, and analytical skills.
• Well-organized and good follow through on commitments to customers.
• Written and verbal fluency in English is required for this role.

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL.