IT Support Specialist
TaskUs
IT Support Specialist
Provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. The go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.
Ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.
Respond to tickets and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure.
Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
Assist in conducting user's application testing during program implementation, migration, and system maintenance.