IT Support Specialist

IT Support Specialist

We're looking for an amazing IT Support Specialist to help provide enhanced technical support on internal escalations and supervise other support specialists as we continue to grow. Your role was designed to ensure requirements are being met, plan solutions, and successfully execute strategies. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches.

Responsibilities (including, but not limited to):

• Provide level 1 technical support staff at our site in Cali, involving: the execution of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
• Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
• Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
• Understand and comply with all departmental policies and procedures for incident, request, change, and problem management.
• Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.
• Vendor support of assigned hardware/software/systems/services.

Qualifications/Requirements:

• Certifications: ITIL v3, ServiceNow preferred.
• 1 years BPO IT Desktop Admin experience preferred.
• Strong time management skills.
• Strong problem-solving, decision-making skills.
• Well-organized and good follow through on commitments to customers.
• Written and verbal fluency in English is required for this role, please upload a resume in English for consideration.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.