Customer Support Specialist - English

Customer Support Specialist -- English

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world – that's what it takes to get there. If that's something you want to be a part of, apply today!

What does a Customer Support Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So, come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Specialist.

Responsibilities:

• Provides a world-class customer experience in interactions with customers across all channels:
• Chat - replies quickly and accurately with few typing or spelling errors.
• Email - focuses on minimizing the number of interactions required by the customer through thorough, accurate responses with no errors.
• Phone - listens fully to the customer and responds clearly, slowly and accurately.
• Actively contributes to our evolving tone and style as a CX team, making us more and more customer-focused
• Can effectively handle escalated customers, or potentially escalated cases from other specialists, but may still escalate cases to TLs
• Able to proactively flag potential issues in the customer journey, and voices these concerns early and often

Role Requirements:

• Must be fluent in English (C1/C2) speaking and writing
• Bachelor degree
• 1-2 years of experience in experience in customer support or tech support

• Can partner with other Operations teams to resolve sensitive or risky cases with customers
• Is able to articulate the business impact of operating procedures related to risk outcomes, and uses this knowledge to guide decision-making
• Proactively identifies and flags to Management risks

Collaboration:

• Positively embraces change on the team, understanding the "why" and helps other team members adapt to change
• Flags concerns around team dynamics to management, wanting, and offering to help be part of the solution
• When needed, will prioritize the needs of the business over individual or team-level needs
• Begins to build strong relationships outside of the CX team to build bridges and drive progress

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 51,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer