Customer Service Rep. (german Teammate))

German-Speaking Customer Service Representative

The German-Speaking Customer Service Representative will serve as the primary point of contact for our German-speaking customers, providing exceptional support, answering inquiries, and resolving issues to ensure a high level of customer satisfaction. This role requires fluency in both German and English and excellent communication skills across various support channels.

Key Responsibilities

• Provide first-class customer service via email, chat, and phone.
• Respond to customer questions related to products, services, orders (modifying, canceling, shipment delays), and general inquiries.
• Handle and resolve customer complaints, escalating complex technical or critical issues to the appropriate internal departments when necessary.
• Provide accurate, valid, and complete information by using the right methods and tools, ensuring compliance with company policies.
• Utilize Customer Relationship Management (CRM) software and Help Desk Ticketing Systems (e.g., Zendesk, Salesforce) to track and manage all customer interactions and requests efficiently.
• Work to achieve key performance indicators (KPIs) such as customer satisfaction (CSAT) and quality targets.
• Report to management on customer feedback, common complaints, and quality trends to drive continuous improvement.

Qualifications

• High level of fluency in German (C1 or C2 level preferred) and professional working proficiency in English (B2 level or higher) (written and oral).
• Previous experience in a customer service, call center, or related customer-facing role is typically required.
• A high school diploma or equivalent is generally required, with a degree in a business or communications-related field often preferred.
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and Help Desk Ticketing Systems is required.
• Excellent communication, empathy, problem-solving, and active listening skills.
• Ability to work in a dynamic, fast-paced environment and manage stressful situations with a calm and positive attitude.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.