AI Data Operations Manager

Operational Leadership

Lead end to end delivery of data annotation projects across multiple data types and use cases, ensuring agreed volumes, timelines and SLAs are met.

Plan headcount, schedules and coverage across sites and remote workers so capacity reflects forecast demand and priority work, updating plans as requirements change.

Monitor core operational metrics such as throughput, turnaround time, utilisation and rework. Flag risks early, manage incidents and escalations, coordinate corrective actions and prevent repeat issues.

Partner closely with the Quality team so that sampling plans, audits and evaluation designs are realistic and well resourced, and ensure their insights translate into improvements to workflows, coaching and guidelines.

Partner closely with the Recruitment and Training teams to ensure your team's skillset match the client requirements.

Strategic Leadership

Work with research, engineering and other client stakeholders to translate complex project/model requirements into high-quality data pipelines.

Be the go-to expert on human data and annotation operations, providing clear guidance on best practices and helping shape how data is annotated across the team.

Use operational and quality insights to shape how the project evolves over time, refining annotation schemas, guidelines and operational workflows.

Act as a primary operational contact for clients and key internal stakeholders, owning regular business reviews, sharing key updates, and aligning on changes, risks and timelines.

Maintain clear, accurate SOPs and documentation to support operational consistency, knowledge transfer and scalability.

People Leadership

Manage a distributed team. Set clear expectations, give regular feedback and run structured performance and development conversations.

Work with Learning Experience and Quality teams to shape onboarding, calibration and upskilling plans so teams can take on new tasks and deliver to client expectations.

Create a feedback loop where team leads and annotators can surface challenges and ideas from the front line, helping continuously refine guidelines and workflows.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.