Customer Support Senior Representative - Portuguese & French Speaking - Remote Eligible

Customer Support Senior Representative - Portuguese & French Speaking

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a remote-first company with employees distributed across the US and EU.

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

About The Role

As a Senior Representative in the Customer Support Partnerships at Taskrabbit, you will be the main point of contact for our Partner's Co-workers. You will handle a wide variety of needs — from answering general questions, to resolving task-related issues, to reviewing claims submitted by partners.

Your role is critical in ensuring that our partners receive clear guidance, accurate information, and strong support. By reviewing claims and task issues against our agreed guidelines and contracts, you help us maintain fairness, consistency, and trust. You will also contribute to stronger communication practices, making sure our partnerships are collaborative and well-supported.

Our Values:

• Obsess Over Clients and Taskers
• Win Together with Heart Own the Challenge
• Be Bold
• Move Forward. Move Fast

What You'll Work On:

Customer Obsessed

• Act as the primary point of contact for Partner Co-workers, answering claims, task issues, and general questions.
• Provide clear, timely, and empathetic communication to partners.
• Review and resolve partner-submitted claims and task issues with fairness, accuracy, and adherence to signed guidelines.
• Take ownership of complex partner cases, ensuring a smooth and transparent resolution.

Insights / Data Driven

• Review claims and task issue submissions to ensure alignment with partnership agreements and guidelines.
• Track trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership.
• Use partner feedback and data to suggest improvements to processes, communications, and training materials.

Trusted Resource

• Build trust with Partner Co-workers by being a reliable and knowledgeable point of contact.
• Collaborate closely with internal teams (Resolutions, Operations, Finance, Customer Experience) to resolve claims, task issues, and questions effectively.
• Act as a subject matter expert in claims policies and task issue management, ensuring partners feel supported and guided.
• Help standardize and strengthen partner-facing communications to ensure clarity and consistency.

What You Will Need:

• Minimum 1–2 years of experience in customer support, claims handling, task issue resolution, or a related field.
• Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines.
• Excellent communication skills (written and verbal), with a proven ability to deliver clear, empathetic, and professional support.
• High attention to detail and accuracy in documentation and case review.
• Strong sense of ownership, accountability, and ability to manage multiple requests at once.
• Fluency in Portuguese and French (written and spoken) is required.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 105,116 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You'll Love Working Here Because

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit's Commitment to Diversity and Inclusion

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.