Over - dimensional Account Manager

Over-Dimensional Account Manager

Full-time position | Standard business hours (Mon–Fri, 8am–5pm)

Flexibility and occasional on-call availability required due to the 24/7 nature of logistics.

Key Responsibilities

• Serve as the primary point of contact for customers. Build, maintain, and grow strong relationships by delivering exceptional service and proactively addressing concerns.
• Manage customer freight from booking to delivery. Ensure accurate data entry in TMS and monitor load status to ensure timely updates and resolution of any issues.
• Prepare customer quotes, negotiate competitive rates, and manage bids on spot boards to maintain profitability and service standards.
• Identify opportunities to grow revenue, margin, and load volume within existing accounts while supporting new business development and onboarding efforts.
• Collaborate with internal teams to resolve shipping delays, carrier issues, or customer complaints. Monitor KPIs and adjust strategies for continuous improvement.

Qualifications

Education

• College degree in Business, Logistics, Supply Chain, or related field is beneficial but not required

Experience

• 2+ years in a similar account management or logistics role recommended
• Previous experience in logistics, freight brokerage, or customer service preferred
• Proficiency in logistics platforms such as McLeod, MercuryGate, E2open
• Familiarity with Transportation Management Systems (TMS) and supply chain operations
• Proficient with Microsoft Office, Excel, and Power BI

Personality Traits

• Strong communication skills, both written and verbal
• Analytical and problem-solving mindset
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented and results-driven
• Collaborative team player with a flexible attitude

Work Environment

• Office setting with a fast-paced, high-activity environment
• Occasional travel for customer site visits or strategic meetings
• Standard 40-hour workweek with potential for extended hours during peak time

Pay/Benefits/Perks

• Salary 55K-65K
• Opportunities for advancement within a growing logistics organization
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.