Customer Service Representative

Customer Service Representative

At TA Services, we don't just move freight – we move business forward. Since 1986, we've been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn't an afterthought – it's a competitive advantage. We're intentional about building a workplace where you're supported, challenged, and equipped to grow. From day one, you'll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there's no limit to what we can achieve. If you're driven, collaborative, and ready to win, you'll fit right in.

Here's what drives us:

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.

Sound like the kind of team you want to be part of? Let's take a closer look at the role.

Job Description

The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures that shipments are tracked, documented, and delivered according to service expectations.

Shift Information Full-time. Occasional afterhours availability required during peak periods or for time-sensitive shipments.

Key Responsibilities:

• Serve as the main point of contact for carriers and suppliers; manage shipment scheduling and updates to ensure timely pickups and deliveries.
• Track transportation milestones using TMS tools and proactively address delays, service exceptions, or compliance issues.
• Collaborate with accounting to resolve billing discrepancies and support report preparation for internal and client use.
• Assist Account Managers in launching and maintaining customer accounts, including escalated issue resolution and implementation of custom requirements.
• Work closely with dispatch, compliance, and billing teams to ensure seamless operations and excellent customer service.

Work Environment

• Fast-paced logistics and transportation setting
• Primarily office-based with potential for hybrid/remote work (based on company policy)
• Requires high attention to detail, multitasking, and frequent cross-departmental communication
• Technology-driven environment utilizing Transportation Management Systems (TMS) and communication platforms

Qualifications

Education:

• HS Diploma or GED
• Bachelors Degree Preferred - Not Required

Experience:

• 1–3 years of experience in logistics, transportation, or supply chain preferred
• Experience using a TMS platform
• Bilingual candidates (Spanish preferred) are strongly encouraged to apply.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Personality Traits:

• Excellent communication skills (verbal and written).
• High attention to detail with the ability to manage multiple time-sensitive tasks.
• Strong customer service orientation and conflict resolution skills.
• Ability to work independently, with sound judgment under pressure.

Additional Information

Pay/Benefits/Perks

• Base salary of $60,000 CAD, plus commission structure based on account performance.
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.